Privacy Policy for Rinsewear App
Effective Date: 24 Oct, 2025
Introduction
Rinsewear (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
- Account Information: Name, email address, phone number
- Profile Information: Profile picture, preferences
- Address Information: Pickup and delivery addresses
- Payment Information: Payment method details (processed securely through third-party providers)
Usage Information
- Order History: Details of services requested and completed
- App Usage: Features used, time spent in app, interaction patterns
- Device Information: Device type, operating system, unique device identifiers
- Location Data: GPS coordinates for pickup and delivery services (with your permission)
Communication Data
- Customer Support: Messages, calls, and feedback you provide
- Notifications: Delivery of order updates and promotional messages
How We Use Your Information
We use your information to:
- Provide Services: Process orders, schedule pickups and deliveries
- Communication: Send order updates, notifications, and customer support
- Payment Processing: Handle transactions securely
- Service Improvement: Analyze usage patterns to enhance our app and services
- Marketing: Send promotional offers (with your consent)
- Legal Compliance: Meet legal obligations and protect our rights
Information Sharing
We may share your information with:
- Service Providers: Delivery partners, payment processors, cloud storage providers
- Business Partners: Only with your explicit consent
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties.
Data Security
We implement appropriate security measures including:
- Encryption of sensitive data
- Secure data transmission (HTTPS/TLS)
- Regular security audits
- Access controls and authentication
- Secure cloud storage with Firebase/Google Cloud
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Update: Modify your account information
- Delete: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
Location Data
- Purpose: Used only for pickup and delivery services
- Permission: Requires your explicit consent
- Control: You can disable location services in your device settings
- Retention: Location data is retained only as long as necessary for service delivery
Children’s Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Services
Our app integrates with:
- Firebase: For authentication, database, and analytics
- Google Maps: For location services
- Payment Processors: For secure payment handling
- Push Notification Services: For order updates
Each service has its own privacy policy governing their use of your information.
Data Retention
We retain your information for:
- Account Data: As long as your account is active
- Order History: For 7 years for business and legal purposes
- Usage Data: For 2 years for analytics and improvement
- Communication Records: For 3 years for customer support
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- In-app notifications
- Email notifications
- App store update notes
Contact Information
For privacy-related questions or requests:
Email: privacy@rinsewear.com
Address: Oxygen Circle, Opposite of Jalalabad Filling Station, Chattogram 4210, Chittagong,Bangladesh.
Phone: 01818360000
Data Protection Officer
For EU residents, you can contact our Data Protection Officer at: dpo@rinsewear.com
Legal Basis for Processing (EU Users)
We process your data based on:
- Contract: To provide our laundry services
- Consent: For marketing communications and location data
- Legitimate Interest: For service improvement and fraud prevention
- Legal Obligation: For compliance with applicable laws
Cookies and Tracking
Our app may use:
- Analytics: To understand app usage patterns
- Performance: To monitor app performance and crashes
- Functional: To remember your preferences
You can control tracking through your device settings.
Last Updated: 24 Oct, 2025
Version: 1.0
This privacy policy complies with GDPR, CCPA, and Google Play Store requirements.